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We also offer static IP addresses, should you have a requirement for this it is charged at an additional monthly rental fee of £5.00."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"004f6057-958f-4a62-a80c-eb58a272ffb6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"ee4fe06e-270e-480d-ac40-64d6adcfc211"}},{"type":"heading","attrs":{"level":2,"localId":"b603ac13-f8f1-44db-bd14-d4e38f7e0512"},"content":[{"type":"text","text":"Section 3 - Phone Service (optional)","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]}]},{"type":"paragraph","attrs":{"localId":"85539fa8-3f3d-4c68-83e2-4901c702798b"},"content":[{"type":"text","text":"HERBS also offer a telephone service, this is an optional service where we provide a small telephone adapter that you can plug your BT based telephone into. The adapter converts a normal BT line into an internet based VoIP line so it will need to have a power supply and a connection back to your router."}]},{"type":"paragraph","attrs":{"localId":"70111fbd-9eee-418c-8a2a-806a892d5e90"},"content":[{"type":"text","text":"We offer two tariffs, an evening and weekend package suitable for customers that work away from the home during standard business hours and an Unlimited package suitable for customers who are predominantly at home. On both packages, non-geographical and premium calls are charged at the standard or advertised rate."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"33387c0f-ff91-4c42-b28e-418a8e37b14b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"0139e467-c4f3-4484-a8e2-567432908b0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"0773960e-e1f1-405f-ab99-62cccc76607f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"4d934d20-dc2d-46f2-b989-e429e548d4c8"}},{"type":"heading","attrs":{"level":2,"localId":"d6cc01b5-4e60-4f48-9252-8bfa6bec896c"},"content":[{"type":"text","text":"Section 4 - Next Steps","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]}]},{"type":"paragraph","attrs":{"localId":"44c51ee0-4d7c-45e7-b3d7-e32924731d6e"},"content":[{"type":"text","text":"Step 1","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"d5253eeb-8977-47c7-ba8a-fa5f724c3a7a"},"content":[{"type":"text","text":"Once your order form is accepted, an initial line of site survey is performed to ensure the service can be delivered successfully. Extended delivery time may be incurred should further infrastructure be required to fulfil your order. In the event of the order not being fulfilled it will be cancelled without cost to yourself. "}]},{"type":"paragraph","attrs":{"localId":"60368f6a-89e5-4abd-bc3a-4378e9a2ff9a"},"content":[{"type":"text","text":"Step 2","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"a018436f-c573-4e7e-abdd-3b41f6c7a0e0"},"content":[{"type":"text","text":"The installation team will call you to book a suitable installation date and time (AM or PM appointment) "}]},{"type":"paragraph","attrs":{"localId":"19cae967-60d4-41ff-8faa-159c21693fd2"},"content":[{"type":"text","text":"Step 3","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"2eddd511-d7a0-452d-998d-c477b88a862e"},"content":[{"type":"text","text":"On the day of installation the engineer will visit your premises to fit the equipment and configure the provided router and associated equipment if ordered. Upon completion the engineer will ask you to sign the worksheet to confirm you are satisfied, following completion. "}]},{"type":"paragraph","attrs":{"localId":"f1496ae5-b6fb-4900-bb87-0088b4010a0a"},"content":[{"type":"text","text":"Step 4","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"46f43d71-e737-4cea-875b-9cc7b38d22f4"},"content":[{"type":"text","text":"Your service will start, you will be emailed a digital direct debit form to complete and submit online. All service invoices will be emailed directly to you with the invoice date of the 24th of each month with collection by direct debit on or around the 30th. Any pro rata charges will be calculated and added to your first invoice along with the installation fee of £129.99."}]},{"type":"heading","attrs":{"level":2,"localId":"169e269b-3a64-43ab-bf4f-00c87be2040f"},"content":[{"type":"text","text":"Section 5 - Terms & Conditions","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]}]},{"type":"heading","attrs":{"level":3,"localId":"8b512b6f-6fde-46c4-83aa-3f68213fb5b5"},"content":[{"type":"text","text":"By submitting this order you accept the terms and conditions that can be found "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.herbsbroadband.co.uk/wp-content/uploads/2018/05/Terms-Conditions-2018.pdf"}},{"type":"underline"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"8a8be7fb-c9a5-4ed7-9fea-1e6e72d1f703"},"content":[{"type":"text","text":"Your personal information will only be shared with organisations where we are required to do so for operational or legal purposes and will never be given out for marketing purposes. "}]},{"type":"paragraph","attrs":{"localId":"63f84102-2532-4740-bbec-1b45fb165f2f"},"content":[{"type":"text","text":"Occasionally HERBS will e-mail news and offers to you, if you do not wish to receive news and offers please tick this box:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"6695864e-5436-4d4c-816b-b524831b0ff5"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"Company Name (if applicable)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"ts","label":"Postcode","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"tl","label":"Current Telephone Provider","description":"","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"please type the name of your current provider (i.e. BT, Sky, TalkTalk)"},"questionKey":""},"4":{"type":"ts","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"ts","label":"What3Words Location","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":"\\\\\\"},"questionKey":""},"16":{"type":"cm","label":"Migrate phone number to HERBS?","description":"","validation":{"rq":false},"choices":[{"id":"3","label":"Yes please, migrate my number over.","other":false},{"id":"4","label":"No thank you, new number please.","other":false}],"questionKey":""},"5":{"type":"ts","label":"Street","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Mobile Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Village","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"cs","label":"Marketing & Communications","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Do not send me any marketing information","other":false}],"questionKey":""},"2":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"tl","label":"Telephone Number","description":"","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"please enter your phone number you wish to migrate"},"questionKey":""},"7":{"type":"ts","label":"Town/City","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"House Name/Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"cd","label":"Please choose a telephone service","description":"","validation":{"rq":false},"choices":[{"id":"2","label":"Evening & Weekend £6.00","other":false},{"id":"3","label":"Unlimited £18.00","other":false}],"questionKey":""},"11":{"type":"ts","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Landline Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cs","label":"Static IP Address","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Single Public IP Address - £5.00","other":false}],"questionKey":""},"14":{"type":"cd","label":"Broadband Package","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"Value (20D/5U) £24.99","other":false},{"id":"5","label":"Standard (40D/20U) £34.99","other":false},{"id":"6","label":"Premium (60D/20U) £44.99","other":false},{"id":"7","label":"Business (60D/40U) £54.99","other":false}],"questionKey":""}}},"uuid":"c822a26c-f089-4e8e-854b-889763fcd9a2"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}