{"xsrfToken":"1c241a6febe372cdc0b1ecd2ca69c986ad879879_lout","branding":{"id":"5","key":"herbs","name":"HERBS Rural Community Broadband Ltd","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00853f","headerLinkHoverBGColor":"#00853f","headerBadgeColor":"#00853f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"herbs","projectId":10005,"serviceDeskId":5,"name":"HERBS Rural Community Broadband Ltd","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"29","name":"Place an Order","descriptionHtml":"","callToAction":"Place an Order","introHtml":"<p>Choose this option to place a new order for broadband and phone services with HERBS</p>","icon":10511,"iconUrl":"https://tamric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"26","name":"Report a fault","descriptionHtml":"","callToAction":"Report a fault","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://tamric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[9],"key":""},{"id":"27","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://tamric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"28","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tamric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[29,26]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HERBS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDg0YmJiMS1iZjBlLTQzMDAtYWUyNS0xNTQ1YzMxYmRmMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzA0NTYsIm5iZiI6MTczNTU2OTI1Nn0.fn9CAiZ-H4O7-4bLCsy2FisY6mAsVfygHEInyeoDe7U","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"dd84bbb1-bf0e-4300-ae25-1545c31bdf06","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10005,"form":{"name":"Report a fault","descriptionHtml":"","callToAction":"Report a fault","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10540,"iconUrl":"https://tamric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please tell us about the fault","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/26","calendarParams":{"firstDay":0,"date":"2024-12-30T14:34:16+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDg0YmJiMS1iZjBlLTQzMDAtYWUyNS0xNTQ1YzMxYmRmMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzA0NTYsIm5iZiI6MTczNTU2OTI1Nn0.fn9CAiZ-H4O7-4bLCsy2FisY6mAsVfygHEInyeoDe7U","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"dd84bbb1-bf0e-4300-ae25-1545c31bdf06","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-08-15T13:38:00.779960098Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Report a fault","submit":{"lock":false,"pdf":true},"templateFormUuid":"21512bad-c8a5-4425-bc98-8ea6986bc25b"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"dfd50fc9-53fa-4ee7-95e8-3a9d2a156f67"},"content":[{"type":"text","text":"Your Details","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"7561bff7-afe7-4514-adc8-2e0918c27a15"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"740f1640-3106-4644-91d0-4cd391ff252c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"c7c8067d-98c2-4f5c-bcd3-1881147c305a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"d636905f-061d-4ac7-bf8a-a7a93d0b69b1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"8c8efe7b-f388-4373-9d0e-28547af57a0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"669164d0-94da-4f18-b8ea-446aaafb0d6c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"05011ab1-bf15-4c81-b589-b78337868cf3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"9c332a27-5696-4e58-be9d-669809ce7a4f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"a1f1c96e-7b43-449e-b011-40f48b7adf68"}}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Postcode","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Landline Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Street","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Mobile Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Village","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Town/City","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"House Name/Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"21512bad-c8a5-4425-bc98-8ea6986bc25b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-08-15T13:38:00.779960098Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Report a fault","submit":{"lock":false,"pdf":true},"templateFormUuid":"21512bad-c8a5-4425-bc98-8ea6986bc25b"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"dfd50fc9-53fa-4ee7-95e8-3a9d2a156f67"},"content":[{"type":"text","text":"Your Details","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"7561bff7-afe7-4514-adc8-2e0918c27a15"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"740f1640-3106-4644-91d0-4cd391ff252c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"c7c8067d-98c2-4f5c-bcd3-1881147c305a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"d636905f-061d-4ac7-bf8a-a7a93d0b69b1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"8c8efe7b-f388-4373-9d0e-28547af57a0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"669164d0-94da-4f18-b8ea-446aaafb0d6c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"05011ab1-bf15-4c81-b589-b78337868cf3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"9c332a27-5696-4e58-be9d-669809ce7a4f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"a1f1c96e-7b43-449e-b011-40f48b7adf68"}}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Postcode","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Landline Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Street","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Mobile Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Village","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Town/City","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"House Name/Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"21512bad-c8a5-4425-bc98-8ea6986bc25b"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tamric","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1c241a6febe372cdc0b1ecd2ca69c986ad879879_lout","baseUrl":"https://tamric.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tamric.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dd84bbb1-bf0e-4300-ae25-1545c31bdf06","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d63afe1d12a74cb8870a34e0cb4e45cd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}